Refund policy

Returns & Exchanges

At Mimoza Maison, we want you to feel confident and beautiful in every piece you purchase. Every order is carefully checked and prepared before it leaves us, with attention given to every detail.

Exchange Period

We accept exchange requests within 7 days of delivery.

After this period, we are unable to accept exchange requests.

Exchanges

We offer exchanges for:

• A different size of the same dress, subject to availability
• A different Mimoza Maison piece of equal or higher value

If the replacement item is of higher value, the price difference must be paid before dispatch. If the replacement is of lower value, the difference is not refundable.

Order Cancellations

Orders may be cancelled for a full refund at any time before the order has been dispatched.

If you wish to cancel your order, please contact us as soon as possible with your order number. If the order has not yet been shipped, we will cancel the order and issue a full refund to the original payment method.

Once an order has been dispatched, it can no longer be cancelled. At that point, our standard exchange policy applies.

No Refunds

Mimoza Maison offers exchanges rather than refunds for change-of-mind purchases or incorrect size selections after an order has been dispatched.

This does not affect any mandatory consumer rights that may apply under applicable law, including rights relating to defective, damaged or incorrectly supplied items.

Condition of Items

To be eligible for an exchange, the item must be:

• Unworn and unused
• Unwashed
• Free from makeup, perfume, deodorant, stains or any signs of wear
• Returned with all original tags and packaging
• In the same condition in which it was received

Items showing signs of wear, damage or alteration will not be accepted.

Shipping & Exchange Costs

Customers are responsible for the shipping costs associated with an exchange, including the return of the original item and delivery of the replacement.

Original shipping fees are non-refundable.

Mimoza Maison is not responsible for return parcels that are lost or damaged during transit. We strongly recommend using a tracked shipping service.

Defective, Damaged or Incorrect Items

Every dress is carefully inspected before dispatch. As part of our quality-control process, we also document the condition of each order during packing.

If your order arrives defective, damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.

Please do not wear, wash, alter or repair the item before contacting us.

If the issue is confirmed to be our responsibility, we will arrange an appropriate solution at no additional cost to you.

Exchange Approval

Please contact us before sending any item back so we can provide the correct return instructions.

All returned items are inspected once received. An exchange will only be approved once the item has been reviewed and confirmed to meet our exchange conditions.

We want every Mimoza Maison order to feel special from the moment it arrives, and we appreciate your understanding of our exchange policy. It allows us to maintain the quality and care that goes into every piece we send 🤍